E.Q. - Emotional Intelligence
Communicate for Success delivers training in Emotional Intelligence … please see contact details below.
Ever since the publication of Daniel Goleman’s first book in 1995, the topic of Emotional Intelligence (EQ) has become a major topic of interest. Despite the heightened interest in this “new idea”, the topic of Emotional Intelligence has been studied for the greater part of the twentieth century.
Going back 2000 years, Plato wrote that “all learning has an emotional base”. It wasn’t until 1920 though when Edward Thorndike produced a publication on “Social Intelligence” that this concept began to attract the attention of researchers (Thorndike, 1920).
More recently the concept of EQ can be attributed to the work of Peter Salovey and John Mayer who coined the term Emotional Intelligence in 1990. Their work was brought into the public arena by the publication of Daniel Goleman’s book Emotional Intelligence in 1995 (Goleman, 1995).
In its shortest form, EQ describes the individuals’ ability to use emotions effectively – it is the foundation for mutually satisfying relationships.
EQ describes a broad collection of inter- and intra-personal skills. Studies have confirmed that emotions play a far greater role in thought, decision-making and individual success than was previously believed. What’s more, Goleman makes the case that EQ competencies are not innate talents, they are learned abilities which make a unique contribution to the individual’s ability to skilfully manage themselves and their relationships (Goleman,1998).
Why is Emotional Intelligence important? EQ competence helps individuals to be self-aware and accurately assess their own strengths and limitations. EQ also helps individuals to manage themselves better in terms of emotional self-control, honesty and integrity, readiness to take initiative and viewing life in an optimistic way. From a social competence point of view, high EQ individuals demonstrate empathy with others and manage their relationships more positively and cooperatively. They are able to resolve conflict more effectively and cultivate and maintain relationships successfully.
EQ is an excellent predictor of individual and group success in corporate environments. EQ contributes directly to the bottom line in organisations which makes a very real case for the use of EQ in developing people in the workplace. Some specific benefits include increased ability to achieve mission, better customer care, higher productivity, increased sales, reduced staff turnover and greater profitability and success (Cherniss, 2000).
REFERENCES
Cherniss, C. (2000) Annual Meeting of the Society for Industrial and Organisational Pschology, New Orleans, LA, April 2000.
Goleman, D. (1995). Emotional intelligence. New York: Bantam Books.
Goleman, D., Boyatzis, R. & McKee, A. (2002). The New Leaders – Transforming the art of leadership into the science of results.
Harvard Business School Press, U.S.A.
Thorndike, E.L. (1920). Intelligence and its uses. Harper’s Magazine, 140, 227-235.
For more information on workshops offered in Emotional Intelligence, please contact Hilda on
hilda@communicateforsuccess.com.au
Click here to read more about the Emotional Intelligence 6 Seconds
Ever since the publication of Daniel Goleman’s first book in 1995, the topic of Emotional Intelligence (EQ) has become a major topic of interest. Despite the heightened interest in this “new idea”, the topic of Emotional Intelligence has been studied for the greater part of the twentieth century.
Going back 2000 years, Plato wrote that “all learning has an emotional base”. It wasn’t until 1920 though when Edward Thorndike produced a publication on “Social Intelligence” that this concept began to attract the attention of researchers (Thorndike, 1920).
More recently the concept of EQ can be attributed to the work of Peter Salovey and John Mayer who coined the term Emotional Intelligence in 1990. Their work was brought into the public arena by the publication of Daniel Goleman’s book Emotional Intelligence in 1995 (Goleman, 1995).
In its shortest form, EQ describes the individuals’ ability to use emotions effectively – it is the foundation for mutually satisfying relationships.
EQ describes a broad collection of inter- and intra-personal skills. Studies have confirmed that emotions play a far greater role in thought, decision-making and individual success than was previously believed. What’s more, Goleman makes the case that EQ competencies are not innate talents, they are learned abilities which make a unique contribution to the individual’s ability to skilfully manage themselves and their relationships (Goleman,1998).
Why is Emotional Intelligence important? EQ competence helps individuals to be self-aware and accurately assess their own strengths and limitations. EQ also helps individuals to manage themselves better in terms of emotional self-control, honesty and integrity, readiness to take initiative and viewing life in an optimistic way. From a social competence point of view, high EQ individuals demonstrate empathy with others and manage their relationships more positively and cooperatively. They are able to resolve conflict more effectively and cultivate and maintain relationships successfully.
EQ is an excellent predictor of individual and group success in corporate environments. EQ contributes directly to the bottom line in organisations which makes a very real case for the use of EQ in developing people in the workplace. Some specific benefits include increased ability to achieve mission, better customer care, higher productivity, increased sales, reduced staff turnover and greater profitability and success (Cherniss, 2000).
REFERENCES
Cherniss, C. (2000) Annual Meeting of the Society for Industrial and Organisational Pschology, New Orleans, LA, April 2000.
Goleman, D. (1995). Emotional intelligence. New York: Bantam Books.
Goleman, D., Boyatzis, R. & McKee, A. (2002). The New Leaders – Transforming the art of leadership into the science of results.
Harvard Business School Press, U.S.A.
Thorndike, E.L. (1920). Intelligence and its uses. Harper’s Magazine, 140, 227-235.
For more information on workshops offered in Emotional Intelligence, please contact Hilda on
hilda@communicateforsuccess.com.au
Click here to read more about the Emotional Intelligence 6 Seconds